What should you do if someone calls about funeral prices?

Providing accurate information about the General Price List (GPL), Casket Price List (CPL), and Outer Burial Container Price List (OBCPL) is essential for ensuring transparency and compliance with applicable regulations in the funeral industry. These lists are required by the Federal Trade Commission under the Funeral Rule, which mandates that consumers be informed of prices for services and merchandise upfront.

By sharing details from these lists, you are giving the caller clear and precise information that reflects the actual costs they can expect when planning a funeral service. This approach helps to build trust and ensures that consumers have the necessary knowledge to make informed decisions regarding funeral arrangements.

In contrast, estimating costs without these specific lists can lead to misunderstandings, and redirecting them to a website may prevent you from providing the personal interaction that might be needed at this sensitive time. Suggesting an in-person visit may also not accommodate the caller's circumstances or preferences, particularly if they are seeking immediate assistance or information. Therefore, providing accurate and comprehensive information from the GPL, CPL, and OBCPL is the most appropriate and professional response when discussing funeral prices.