Which of the following is considered a ground for disciplinary action regarding a funeral arranger?

Gross incompetency is indeed a valid ground for disciplinary action concerning a funeral arranger. This refers to a significant lack of ability or knowledge that undermines the professional standards expected in the field. Funeral arrangers have the responsibility to serve families during a sensitive time, ensuring that all services are conducted properly and respectfully. If a funeral arranger demonstrates gross incompetency—such as failing to understand legal requirements, mismanaging the care of remains, or not adhering to ethical standards—this could seriously harm clients and affect the integrity of the profession, warranting disciplinary measures.

The other options inherently do not constitute grounds for disciplinary action. Engaging in polite conversation is an expected component of customer service and communication, vital in the funeral industry to provide comfort and support. Completing paperwork on time is expected of professionals in all fields, including funeral arrangement, and reflects good practice rather than misconduct. Providing grief counseling, if within the scope of training and practice, is generally viewed as an additional supportive role that funeral arrangers assume to help families cope with their loss, rather than a reason for disciplinary action. Therefore, the concept of gross incompetency stands out as a critical issue that can lead to disciplinary consequences in this profession.